/ Services / Calling and queuing system – QTronik

Calling and queuing system – QTronik

An effective tool for institutions that serve a large number of clients on a daily basis

QTronik call and queuing systems in conjunction with the QTCloud web-based booking system are an effective tool for institutions that serve a large number of clients on a daily basis. The ability to book appointments in advance and the subsequent assignment of a queue by the on-site system, increase the comfort of waiting clients (no need to keep an eye on the queue). Flexible set-up options allow the system to be adapted to the specific requirements of each customer. These call systems are designed in a modular and intuitive way to clearly tell clients when and where to attend for service or check-in.

Benefits of using the system

Why use QTronik?

Improving the customer experience

The system ensures a clear and fair waiting list, which reduces nervousness and eliminates uncertainty about the order of clients. Clients do not have to queue, creating a more comfortable and less stressful environment.

More efficient operation

The operator has an overview of the current queue and can fully concentrate on efficient case management. The system reduces the risk of omissions or incorrect customer queuing.

Increased employee satisfaction

Employees don't have to deal with customer conflicts over the order, which improves their working conditions. The system can evenly distribute customers among workers, which prevents some of them from being overloaded.

Optimization of operation

Call systems often provide data on the number of customers, average service time or the load of individual workstations, which allows for process optimization. Capacities can be adapted to the actual number of customers.

Adapting to modern technologies

Clients can book a time in advance or get an appointment number online, which adds to the convenience. The system allows me to send alerts to customers via SMS or mobile app when their appointment is coming up.

Improving the image of the organisation

The introduction of the paging system is professional and shows that the organisation cares about the comfort of its customers. A better customer experience can be a deciding factor in the selection of services.

Scalability and customisation

The system can be adapted to different operating conditions, size of operation or specific customer needs. The system can be integrated with other technologies such as digital displays, voice announcements or other management systems.